Refund policy

Return/Exchange/Cancellation Policy

We only have a 7-day exchange policy for non-sale items. In domestic (India) deliveries, you have 7 days after receiving your item to request an exchange for size. 

1. We only offer exchanges in size for the same product, style, and color that you have purchased.
2. If you would like a different size for the style/color that you have already purchased, you will need to go and process an exchange by logging to your account on junglemarigold.com. For any clarification, please feel free to contact us through the email info@junglemarigold or via WhatsApp chat.
3. We only process an exchange one time. 
4. To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags and stickers and in its original packaging.
5. Once the unused product is received at our warehouse and checked, we will dispatch the required size depending upon its availability.
6. On garments which are on sale/discount, there is no exchange applicable. 
7. International orders are not eligible for returns or exchanges.
   

8. Custom orders are not eligible for returns or exchanges.
   

9. Damages and Issues
   Please inspect your order upon receipt and contact us immediately if the item is damaged, defective, or if you have received the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.

   To process any claims for damaged, defective, or incorrect items, customers must provide a clear, continuous unboxing video. The video must begin from the moment the unopened package is received and show the complete unboxing process without any cuts or interruptions, clearly demonstrating the issue.

   Please note:

   We do not allow returns or cancellations of orders.
   We do not allow exchanges or returns on sale or discounted items.

Damages and Issues
Once you receive your order, please contact us immediately if the item is damaged, defective, or the incorrect item has been shipped. Please let us evaluate the issue and make it right.
We do not allow returns or cancellation of orders.