Refund policy

Return / Exchange / Cancellation Policy

We hope you love your Jungle Marigold pieces and never need to visit this page. But should you ever need assistance with a return or exchange, our Refund & Exchange Policy is outlined below.

1. Return & Exchange Window

• All products are eligible for a return or exchange within 48 hours of delivery.
• The return/exchange request must be raised within this 48-hour period.
• To initiate a return or exchange, please contact our Customer Care team via WhatsApp at +91 92116 12920 or email us at info@junglemarigold.com.
• Please mention your name, phone number and/or Order ID so that we can identify your order promptly.

2. Conditions for Return & Exchange

To be eligible for a return or exchange, the product must:

• Be unused and unworn.
• Have all original tags intact.
• Custom sized orders are NOT eligible for return or exchange.
• Sales items are NOT eligible for return or exchange.

All returned products are subject to inspection and a quality check (QC) by our team.

3. Exchange & Return Policy

·       You may exchange your purchase for a different size or another style of equal or higher value. Promotional discounts or offers will not be applicable to returns or exchanges.

·       For a higher-value product, the price difference will be payable by the customer. No COD allowed for this.

·       For returns, we do not offer monetary refunds. Instead, we provide store credit valid for 1 month from the date of issue.

·       Return/exchange shipping charges are borne by the customer, except in cases where the product received is damaged, defective, or incorrect.

·       Each order is eligible for only one return or exchange. Once an exchange or return has been processed, no further return or exchange will be accepted for the same order.

4. Return Shipping

• We do not provide reverse pickup for returns or exchanges.
• The customer is responsible for arranging and bearing the cost of shipping the product back to us.
• Once your return/exchange request has been accepted, please ensure that the product is shipped back to us within 2 days to avoid delays in processing.
• Please share the tracking slip within 2 days for the return request to be eligible.
• We strongly recommend using a trackable shipping service and retaining the tracking details until your return/exchange has been completed.
• Jungle Marigold will not be liable for any return package that is lost, damaged or undelivered while being shipped back to us.

 

5. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective or incorrect, please contact us within 24 hours of delivery.

For us to review the issue, please share:

• Your Order ID
• An unboxing video, which is mandatory as proof of damage, defect or incorrect product

If the issue is confirmed to be due to an error on our part, we will assist you with the appropriate resolution, and the return shipping cost will be borne by Jungle Marigold.

 

6. Quality Check & Rejection Conditions

Every returned product is carefully examined by our Quality Check team.

A return or exchange may be rejected if the product has:

1. Missing or removed tags
2. Signs of usage or wear, including sweat or perfume smell
3. Makeup, food, ink or other stains
4. Visible damage that was not reported before initiating the return/exchange request
5. Any alteration, washing, repair or other modification

If a returned product fails our quality check, the return/exchange will not be accepted and the product will be sent back to the customer at the customer's expense. No refund or store credit will be provided in such cases.

 

7. Return Shipping Address

Please ship approved returns/exchanges to:

Nirmal Textiles Pvt. Ltd.
C/O Jungle Marigold
8 IDC, MG Road
Gurugram – 122001
India

Tel: +91 92116 12920

Please ensure that your name, phone number and Order ID are included with the package so that we can identify your return.

 

8. International Orders

International orders (any order shipped outside India) are not eligible for returns or exchanges.

We request international customers to carefully review our size chart before placing an order. We also provide approximately 1–1.25 inches of seam margin for minor alterations that may be required after delivery.

For any assistance regarding an international order, please contact our Customer Care team.

 

9. Processing Timeline

Activity	Timeline
Raise return/exchange request	Within 48 hours of delivery
Confirmation of request	Within 24 hours of receiving the request
Customer ships return package	Within 2 days of acceptance
Quality check	After the returned package is received
Exchange replacement dispatched	Immediately after successful QC
Store credit issued for approved returns	After successful QC

Store Credit is valid for a period of one month from the date of issue.

 

10. Contact Us

For exchanges, returns, size customisation, or any assistance with your order, please contact:

WhatsApp: +91 92116 12920
Email: info@junglemarigold.com

We’re always happy to help.

Jungle Marigold
Made with love, worn with joy.